Tethr is an artificial intelligence-enabled speech analytics solution that allows call centers and other organizations to track, analyze, and gain insights into customer conversations.
By providing resources to businesses to disseminate customer voice data, Tethr can help lower operational costs, reduce churn, and increase sales. However, some current users–or businesses conducting due diligence–might be looking for a Tethr alternative.
This article will review the Tethr platform as well as cover some top alternatives so you can find the right call center software for your business.
Tethr is an AI-powered speech analytics software designed to provide insights for contact centers and business teams. The platform uses algorithms to analyze customer interactions from phone calls, chats, or emails. This allows organizations to gain insights into customer experiences and identify key points across calls such as sales objections and questions.
Tethr also offers an open API and integration opportunities to help simplify the onboarding process while ensuring enterprise-class security and privacy.
Tethr analyzes customer feedback on products, services, and experiences through conversation data. The platform then enables businesses to gather insights from their Voice of the Customer (VoC) data, so they can create a more seamless customer experience.
Managers can provide custom training sessions to agents, receive alerts about specific conversations, and search call archives in real-time, while teams can track ROI data and maintain an audit trail of calls, interventions, and other activities.
The platform also allows for collaboration within teams via comments and notes and alerts staff members about compliance issues.
Tethr has several key features that can be used to facilitate customer experience, customer support, and sales and marketing teams.
Tethr customers appreciate that the platform:
However, some Tethr customers had some challenges, finding that:
Tethr’s pricing is not publicly available, though they do offer a free trial for their products.
While Tethr is helpful for analyzing customers feedback, based on some Tethr reviews, current customers are looking for the following:
Fortunately, there are some great Tethr alternatives that can help current customers make the switch.
Also read: NICE Nexidia vs CallMiner vs Call Journey vs Tethr vs Operative Intelligence
Take a look at these top four options that serve as an alternative to Tethr.
Operative Intelligence is a next-gen analytics and intelligence platform for enterprise contact centers and BPOs. Operative Intelligence automatically transforms a business’ existing contact center data into real-world, actionable insights.
While other customer intelligence solutions concentrate on automating the quality control of the contact center, Operative Intelligence is a unique customer demand intelligence software that provides a context for the true drivers of customer contact. Unlike other platforms that rely on keywords, Operative Intelligence analyzes 100% of inbound interactions and uses direct phrases from customer speech to provide clear context, meaning, and specific actions to contact center leaders.
The platform also shares the volume, cost, and sentiment of every query, allowing businesses to determine the changes that will drive the highest impact improvements in their customer experience and operational performance.
Learn more about Operative Intelligence.
Talkdesk is a cloud-based call center solution that uses interactive voice response (IVR), automatic call distribution (ACD), and skills-based routing to direct callers to the agent that suits their needs. The platform automates contact creation, ensuring that a new profile is generated whenever a new contact calls.
Managers and agents can also utilize insights for agent improvement with call monitoring, recording, and reporting.
Gong.io is a revenue intelligence platform that captures customer interactions across various channels, including phone, web conferencing, and email. This platform uses analytics to understand the content of these interactions and provide insights to enable sales teams to close more deals and increase revenue.
The platform tracks key sales metrics, such as win rate, deal cycle time, and customer sentiment, and provides feedback to the sales team to act on. Gong also provides personalized coaching tips and feedback to individual reps as well as customized training programs that are tailored to performance.
Pricing: Gong.io does not provide public pricing information. In order to obtain a pricing estimate, interested businesses must contact the company to receive a customized quote.
CallMiner is a cloud-based solution that provides speech analytics for contact centers to evaluate customer experience across multiple communication channels. The platform allows agents to uncover potential issues in interactions using word clouds, frequency maps, and topic clusters, and playback calls for further review.
CallMiner Eureka also offers API-based integration with various internal and third-party applications like Salesforce. Agents can track progress over a period of time and receive suggestions for improvement through personal portals.
Pricing: CallMiner's pricing is not readily available on their website, and interested parties must fill out a form to contact support.
Also read: Our Complete CallMiner Review
While Tethr is a strong product, different contact center analytics solutions offer different features and capabilities to help organizations achieve their specific goals.
However, if you’re looking for an automated solution that can provide deep analytics and predictive insights from customer conversations, Operative Intelligence is the best choice.
The platform helps contact and call centers effortlessly detect the most impactful opportunities for improving the customer experience and optimizing customer service costs. It pulls and analyzes the customers' actual words and transforms them into actionable insights that organizations can use to drive real change.
Finally, you can unlock the actual needs of your customers at scale.
Book a free demo with Operative Intelligence today.
When considering the future of customer service, the industry is largely evaluating new call center technology and the growth of artificial intelligence.