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Contact center intelligence automation is the process of utilizing technology to automate routine daily tasks without human intervention. It involves leveraging technology to undertake and perform duties previously handled manually.
What are the most important call center technologies? And what trends should call center professionals be aware of? Here is an overview of call center technology types, tools, and trends of this year.
Learn how myob unlocked the "Holy Grail" of data-based continuous improvement in the contact center
Discover how to unpack your contact center data to identify automation opportunities with a built in ROI
Learn how Apple Federal Credit Union is using Demand Insights to transform how they think about and manage the member experience
![Contact Center Automation Guide for Improving Customer Experience [2023]](https://uploads-ssl.webflow.com/6152b238a476cfcf87fcf022/638feb40d5323235a0815dda_arlington-research-kN_kViDchA0-unsplash.jpg)
![Call Center Technology Types, Tools, and Trends [2023]](https://uploads-ssl.webflow.com/6152b238a476cfcf87fcf022/638a03b8aa044d39b282ad4b_arlington-research-kN_kViDchA0-unsplash.jpg)
