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RPA: What is Robotic Process Automation?
Robotic Process Automation, or RPA, is a software technology that emulates human actions, making it possible to automate rule-based and repetitive manual jobs. RPA enables software robots to interact with Software-as-a-Service applications and IT systems, allowing employees to focus on more creative and high-value activities.
NICE Nexidia vs. Call Journey vs. Tethr vs. Callminer vs. Operative Intelligence
NICE Nexidia, Call Journey, Tethr, Callminer, and Operative Intelligence are customer intelligence platforms. While the platforms are similar, some have a different approach to capturing the customer journey and using this data to drive company-wide change.
The primary purpose of outbound call or contact centers is to conduct outreach to potential and current customers. Some even offer opportunities for customers to select the time they’d like to speak with one of their agents. Whether they’re trying to sell a good or service, support onboarding, encourage product usage, or enhance customer retention, outbound call centers are designed to manage large volumes of outgoing calls while maintaining great customer service.
With its advanced analytics tools and capabilities, NICE Nexidia helps improve customer satisfaction, increase efficiency and reduce costs. But what if you need a NICE Nexidia alternative? This guide will review some of the top alternatives to NICE Nexidia so you can find the right one for your business.