Uncover Customer Insights Across Channels – No Interaction Is Overlooked
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Uncover the exact reasons why customers are contacting in their own words including the volume, cost, sentiment, satisfaction and resolution of every inquiry
Drill down to uncover the root cause of customer pain points and which inquiries can be completed through self service, with an ROI built into the insights.
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See First Contact Resolution and Customer Satisfaction for 100% of agent interactions and identify exactly which inquiries agents do well and where they need to improve
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Discover which inquiry types have the highest and lowest customer satisfaction to target specific areas of improvement across the scale of your customer interactions.
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Automatically identify which inquiries drive revenue, retention and lifetime customer value based on the stated needs of your customers at scale.
Transform your contact center and customer experiences with AI-powered insights
If you’re still looking for more information, take a look at some common FAQs.
You’ll need a technical resource that can provide us with data access. For most clients this involves enabling API access (Token or Credential) via your CCaaS.
From the point of receiving data, your insights will be live in two weeks. During this time we train a model specifically for your business.
We train the models exclusively based on the language your customers use when they contact, which is a mirror of their experience with your products and services.
C Suite Executives, Technology, Product, Marketing, Contact Center & Operations Leadership, Team Leaders, Training, Quality and Frontline Agents.
The only platform that can automatically identify the Root Cause and L1 - L5 reasons for customer inquiries, requiring no model training or business tagging of data and having an ROI built into its insights. It can be deployed by a business in two weeks.
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