“A highly accurate, credible platform of multi-dimensional insights that helps us continually improve our customers’ experiences more quickly than we ever imagined”
Michael Callahan, VP E-Commerce & Customer Experience
“OI delivers the information I’ve been searching for to make data-driven changes. Delivering quantified data to senior leadership is creating a positive change in how the organization can make improvements”
Mark Whitney, VP Member Solutions
Apple Federal Credit Union
“Understanding that it takes more than ‘numbers on a page’ to drive true transformation, OI enabled our leadership team to target high-impact initiatives and drive data-based continuous improvement in our contact centres”
Rebecca Burns, Head of Support
Uncover customer needs & sentiments at scale
31 April 2023
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Uncover the exact reasons why customers are contacting in their own words including the volume, cost, sentiment, satisfaction and resolution of every inquiry
See how OI can unlock your contact center's true potential with AI-powered analytics
If you’re still looking for more information, take a look at some common FAQs.
01.What resources are required to use Operative Intelligence?
You’ll need a technical resource that can provide us with data access. For most clients this involves enabling API access (Token or Credential) via your CCaaS.
02.How long does it take until we have insights?
From the point of receiving data, your insights will be live in two weeks. During this time we train a model specifically for your business.
03.How will the AI know about my business and customers?
We train the models exclusively based on the language your customers use when they contact, which is a mirror of their experience with your products and services.
04.Which team members use Operative Intelligence?
C Suite Executives, Technology, Product, Marketing, Contact Center & Operations Leadership, Team Leaders, Training, Quality and Frontline Agents.
05.What makes you different from other solutions?
The only platform that can automatically identify the Root Cause and L1 - L5 reasons for customer inquiries, requiring no model training or business tagging of data and having an ROI built into its insights. It can be deployed by a business in two weeks.
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