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Blogs
13 mins read
Automation Without Understanding: The Hidden Reason Chatbots Fail
Most chatbots fail not because of bad AI—but because they’re built on broken assumptions. Here's the deeper issue and how to fix it.
Peter Iansek
CEO & Co-Founder
Blogs
8 mins read
Modern Contact Center Strategies: A Better Way to Coach Contact Center Agents (2025)
Discover how modern, data-driven coaching strategies are transforming contact center performance. Learn what’s missing from traditional approaches—and how to drive scalable, consistent improvement for agents and customers alike.
Peter Iansek
CEO & Co-Founder
Blogs
9 mins read
RPA: What is Robotic Process Automation?
Robotic Process Automation, or RPA, is a software technology that emulates human actions, making it possible to automate rule-based and repetitive manual jobs. RPA enables software robots to interact with Software-as-a-Service applications and IT systems, allowing employees to focus on more creative and high-value activities.
Peter Iansek
CEO & Co-Founder
Blogs
10 mins read
Voice of Customer Analysis: Definition, Strategies, & Top Tools [2023]
Discover the power of Voice of Customer Analysis in our 2023 guide. Uncover insights into VOC to elevate your customer experience.
Peter Iansek
CEO & Co-Founder
Blogs
Automation Without Understanding: The Hidden Reason Chatbots Fail
Peter Iansek
13 mins read
Jun 2025
Blogs
Modern Contact Center Strategies: A Better Way to Coach Contact Center Agents (2025)
Peter Iansek
8 mins read
Jun 2025
![Contact Center Analytics: Everything You Need to Know [2025]](/_next/image?url=https://www.operativeintelligence.com/strapi/uploads/Image_7_7dbb814934.webp&w=750&q=100)
Blogs
Contact Center Analytics: Everything You Need to Know [2025]
Peter Iansek
13 mins read
Feb 2025
Blogs
RPA: What is Robotic Process Automation?
Peter Iansek
9 mins read
May 2024
![Root Cause Analysis in Call Centers & Contact Centers: What It Is & How To Do It [2023]](/_next/image?url=https://www.operativeintelligence.com/strapi/uploads/Image_17_954916804a.webp&w=750&q=100)
Blogs
Root Cause Analysis in Call Centers & Contact Centers: What It Is & How To Do It [2023]
Peter Iansek
11 mins read
May 2024
![Tethr Review & Alternatives [2023]](/_next/image?url=https://www.operativeintelligence.com/strapi/uploads/Image_14_84bb051be1.webp&w=750&q=100)
Blogs
Tethr Review & Alternatives [2023]
Peter Iansek
7 mins read
May 2024
![Voice of Customer Analysis: Definition, Strategies, & Top Tools [2023]](/_next/image?url=https://www.operativeintelligence.com/strapi/uploads/Image_16_95d19132f7.webp&w=750&q=100)
Blogs
Voice of Customer Analysis: Definition, Strategies, & Top Tools [2023]
Peter Iansek
10 mins read
May 2024
Blogs
What is a Multichannel Contact Center?
Peter Iansek
7 mins read
Apr 2024
![Understanding the Power of the Net Promoter Score: The Ultimate Guide to NPS [2023]](/_next/image?url=https://www.operativeintelligence.com/strapi/uploads/Image_8_e917d71421.webp&w=750&q=100)
Blogs
Understanding the Power of the Net Promoter Score: The Ultimate Guide to NPS [2023]
Peter Iansek
10 mins read
Apr 2024
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We are more than just a team—we’re a tight-knit crew driven by curiosity, creativity, and collaboration. Get to know the faces behind the magic.
Peter Iansek
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James Iansek
Co-Founder, Product, Technology & AI
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