No CodeNo AnalystsNo Lift

Enterprise Ready Conversation Intelligence

OI transforms raw customer conversations across any channel into precise, actionable insights and automated workflows. Automate root cause, cost analytics, coaching, quality and more.

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The problem

You have mountains of conversation data but no reliable way to understand (or act on) what’s actually happening in your business. Here's why:

Fragmented information

Your data lives across different platforms, measures things differently and tells conflicting stories. It’s impossible to form a clear picture.

Manual efforts

Dispositions, surveys and ad hoc analysis were never built for scale. They’re slow, subjective and resource intensive, leaving you guessing when you need clarity the most.

No actionable insight

Despite the hours spent chasing insight, the gaps remain. You don’t have unlimited time or budget and yet you’re expected to deliver more, with less clarity than ever.

The solution

The First
Conversation Intelligence Platform Purpose Built
for Contact Centers

See customer reality

Act with precision

Improve what matters

Reduction in inbound support volume

Increase in agent effectiveness

Reduction in manual QA effort

OI goes beyond analytics

Understand why customers are contacting automatically

OI analyzes every conversation in real time to classify root cause, reveal intent, and surface the issues driving cost and experience without tagging, dispositions, or manual analysis.

Quantify Business Opportunities and Build Business Cases in Seconds

Quickly see what contact drivers are costing you, where automation will pay off and what to prioritize, complete with ROI projections and ready to use data for executive approval.

Automate QA and Agent Evaluations Without Extra Headcount

Get 100% QA coverage, real-time scoring, and performance flags automatically so you can spend less time evaluating and more time coaching and improving your teams.

Deliver Personalized Coaching at Scale

OI generates tailored coaching plans from real performance data—automatically linking feedback to actual interactions and tracking progress over time.

See what our customers say

“OI gives us the insights we need to fix problems fast, align our teams, and deliver a customer experience we’re proud of”

Brendon Clark

Head of Workforce & Customer Improvement

“OI enables us to continually transform customer care with data-driven insights everyone believes in”

Brian Dick

Sr Customer Care & Operations Manager

“OI gave us the actionable insights we needed to truly understand our members, resolve pain points, and drive meaningful...

Rosalyn Childs

Director of MSC Operations

We ensure your information is kept safe and secure

Get a fundamentally new level of operational intelligence today

Zero lift. It just works.

No setup, no analysts, no internal effort. OI handles everything so you don’t have to.

Expert level insights live in two weeks.

Get real insight from every conversation in under 14 days — no long implementations, no IT bottlenecks.

No setup, tuning, or maintenance.

Other tools need your team to train models, configure QA rules, and monitor accuracy — OI just works, right out of the box.

We don't replace your existing systems.
We connect into them.

Still looking for more information?

We update your data every 15 minutes by default, so your teams are always working with near real-time insight. For use cases that require it, we also support true real-time processing so you can act immediately.

Your data is used only to deliver OI’s services for your organization. Every model is custom-trained on your own data and never shared with other customers or used to create generic models. Your data stays in our secure environment at all times.

Implementation is light-touch. We work with your admin to securely connect to your systems and with a contact center SME to map teams and validate metrics. There’s no heavy IT project, most customers are live in 2 weeks.

Outside of using the platform, none. We maintain and optimize your models as part of our fully managed service, no extra staff, no internal analytics team, no ongoing maintenance burden.

We work closely with you from day one. You’ll have access to scalable self-paced training for contact center users, playbooks and methodologies for business leaders, and hands-on workshops. Customers love that we’re experienced operators who know the challenges and lean in to help.

Most customers see actionable insights and measurable impact within weeks of going live, whether it’s reducing avoidable contact, improving QA efficiency, or accelerating coaching outcomes.