Watch our explainer video to learn more about OI-Q
Measure what matters most to your contact center with no limit on compliance criteria. Automate assessments individually or at scale.
Answer any business question, with a human grade response. Summarize conversations, discover specific product insights and unlock granular conversation details based on pre-classified customer intents.
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Get visibility into every agent interaction and measure the behaviors that matter most to your customers, including empathy, active listening and effective call handling. OI-Q surfaces insights across voice and digital channels.
OI-Q automatically codifies exactly what your agents are doing well and where they need to improve based on the customer's reason for contact, helping managers save time and have impactful coaching conversations.
Discover cross sell opportunities, measure sales conversions and codify the behaviors of your best sales people. OI-Q is the ultimate tool to help customer service and sales teams drive increased revenue.
OI-Q requires no model training, code, new or specialized resources and can be deployed in seconds. OI-Q sits within the OI platform, allowing users to query their data with custom or pre-coded prompts.
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